Learn & Share

Patient experience in clinical trials is a problem. On patient satisfaction surveys, clinical trials received low scores similar to the scores of Internet service providers, utility companies, and health insurers–businesses infamous for poor client experiences. A positive clinical trial experience encourages patients to participate in future trials and to recommend trials to their loved ones. Since clinical trials often struggle with recruiting patients, retaining participants, and building strong public reputations, sites, sponsors, and CROs need to focus on patient experience for their trials to succeed. Digital clinical trials can improve the patient experience by bringing studies to local sites and patients’ homes. With technology, sponsors, CROs, and sites can quickly communicate with one another across states or countries, and participants can spend less time traveling–a major source of patient dissatisfaction. In this article, we’ll cover: What is “patient experience” in clinica

Hey everyone! Just wanted to share a quick tip on using your community to increase event registration for your next event! We recently ran an event on the importance of Customer Success in 2020 and we saw a massive 70% of our event registrations come from signups on our community! What did we do? We simply set up an event on our community—announcing what we planned to cover and who would be speaking—and enabled event registration directly on the community. We also found that those who wanted to ask questions about the event did so in the comments section, which really got people excited about the topics we would be covering. What was also fantastic was that we saw those that attended the event kept the discussion going in the weeks after on the community too! So, definitely, for your next event be sure to use your community! ? 

It’s that time of the year again, where we take time to recognise both our employees, and customers, for their tremendous contributions to the business over the past year. It has been a great year for us and we could not have done it without your help—and we want to recognize this. ?We have a number of different award categories, from Most Helpful Content to Nicest Design and a whole host of great prizes to give away (even an all expenses paid evening at your favorite restaurant)! You don’t want to miss out! So without further ado, please go ahead and nominate those who you think deserve to win an award. Remember you can only make one nomination per category! The results will be shared at our annual awards webinar in 3 weeks time. Plenty of time to build the suspense...Good luck all!   

We’re always updating our users on new features we launch via the community. It’s such a great way to communicate on a 1-to-many basis with our customers. Additionally, what’s even better is that we have started to launch beta testing groups on our community where we invite a certain number of customers to test new features before we release them.   Not only does this allow us to iron out any bugs before a full roll-out, it also creates a real feeling of collaboration and togetherness between us and our customers. Such a great way to make sure you are building a product that really meets the needs of your end users! 

Read me first if you got a need for a feature that is currently not offered or a feedback regarding the way things work, you can submit an idea. Create an IdeaIf you cannot find an existing Idea or Discussion that’s related to your topic, then select ‘Create an idea’ on the Ideas landing page.An Ideal Idea format:Title: The high level objective of your Idea.  Description: Details should clearly define your Requirements. Make sure to include: A clearly defined use case or business problem that is not met with current functionality. For enhancement requests, provide detailed requirements for the functionality that you’re seeking. You can include links to related ideas/docs to explain why existing functionality does not meet your needs. Be detailed, illustrate if you can to bring out all the components. Make sure you are using all the Product area/module names Highlight the value this feature would bring for the broader community of users like you Product area: Select the Feature you